Increased Client Efficiency Through New Integrated Telecom Infrastructure
When a significant client win for Davies and Partners required the appointment of 25 new employees, increasing staff numbers to over 180, the firm decided it was time to replace their current communication infrastructure with a flexible, scalable solution that would support future growth and expansion and increase efficiency for clients.
Davies and Partners’ legacy telephone systems throughout its four offices in Birmingham, Bristol, Gloucester and West London, were becoming increasingly difficult to maintain and support and each was working on a standalone basis, with a lack of integration and no failover.
“With new members of staff joining the team, our existing phone system in Birmingham was at capacity and due to its age, we couldn’t buy any expansion or upgrade,” explains Dan Smith, Davies and Partners IT Manager.
Davies and Partners worked with Bamboo to provide a unified communications solution to meet immediate needs and those for years to come. By integrating the systems in each office, calls could be routed across all sites, providing greater business continuity.