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Increased Client Efficiency Through New Integrated Telecom Infrastructure

When a significant client win for Davies and Partners required the appointment of 25 new employees, increasing staff numbers to over 180, the firm decided it was time to replace their current communication infrastructure with a flexible, scalable solution that would support future growth and expansion and increase efficiency for clients.

Davies and Partners’ legacy telephone systems throughout its four offices in Birmingham, Bristol, Gloucester and West London, were becoming increasingly difficult to maintain and support and each was working on a standalone basis, with a lack of integration and no failover.

“With new members of staff joining the team, our existing phone system in Birmingham was at capacity and due to its age, we couldn’t buy any expansion or upgrade,” explains  Dan Smith, Davies and Partners IT Manager. 

Davies and Partners worked with Bamboo to provide a unified communications solution to meet immediate needs and those for years to come. By integrating the systems in each office, calls could be routed across all sites, providing greater business continuity.

Dan continues, “We looked at a few systems, but was most comfortable with the Avaya solution Bamboo proposed,” says Dan. “Not only is it very solid, but it is also simple and straightforward for end-users and delivered new features to help improve productivity and efficiency.”

The team at Bamboo put together a migration and installation project plan to ensure minimal disruption. All work would be completed out of hours, meaning no downtime. They also factored in training and floor walks at each site following installation, to make sure all staff were confident with their new set up.

Increased Efficiency

All four offices now have an integrated system with access to a host of new features, including voicemail, presence and a full mobility application for seamless communication. All offices have conferencing facilities with recording capacity and management has access to extensive call reporting.

The new system has provided the highest levels of efficiency for clients and has created a resilient, flexible and future proof infrastructure to support the Firm’s future growth.

 

 
 
 

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